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Delight customers, boost productivity, raise revenue

Contact Centres from Arrow help you become more proactive, turning customer engagement into customer loyalty. Giving you the power of voice, chat, text and email. With bandwidth and interoperability for any hosted phone or collaboration system.

Contact Centres2021-11-04T16:04:42+00:00

Customer excellence.
Our business for 25+ years

Customers from local companies to the UK’s largest e-tailers. Delivering any hosted phone system and contact centre platform, built around your strategic aims. Whatever your Customer Service needs, we have the capabilities, experience, and technology to make it happen.

A platform for customer loyalty through any phone system

The rise of omnichannel brings new opportunities for Contact Centres. Modern platforms need to communicate on customers’ preferred channel choices. Enabling you to give the personal touch with customers – at scale. Naturally, omnichannel contact centres need to be phone platform-agnostic and work with any hosted phone systems and collaboration platforms. That’s why we specialise in delivering contact centres that work with Microsoft Teams, Wildix, Mitel, Horizon or any other platform.

Contact Centre Solutions

Call recording for quality assurance – we’ve got you covered

As customer journeys become more diverse, the importance of call recording grows in many areas. For example, quality assurance, staff training, or for fulfilling compliance. Also for insights, and gathering unfiltered feedback. That’s why you can choose solutions that offer all these advantages. They work with all hosted phone systems, Microsoft Teams, collaboration platforms and integrate with your Contact Centres. What’s more, these are built for financial services-level compliance, for example MiFID II and also GDPR.

Call Recording Solutions

PCI Compliant Payments

Mapped, stored, and secured. That’s how Arrow’s PCI compliance payment systems work for you. Helping you take customer payments quickly, easily and to PCI SSC requirements. Of course, these systems work with your chosen system, platform, or solution (which we can advise you on).

PCI Payments Solution

Wall boards for real-time performance improvement

Looking for ways to improve customer experience, boost performance, and meet call handling SLAs? Inject live reporting and real-time results into your call centre environment. Explore a range of in-depth wallboard options, fully integrated with your systems. Get the big picture for performance and productivity, even when your agents are working from home.

Contact Centre Solutions

About Us

With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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We’re here to deliver a seamless, stable, reliable experience that your organisation can’t live without. As a Microsoft Gold partner, with our own voice platform and 25 years’ experience in Telecoms and IT services we’re perfectly positioned to do just that.

FAQs

What’s needed for an omni-channel contact centre?2021-09-28T15:29:12+00:00

Alongside the hardware and networks, we’ll recommend you the right infrastructure to support your omni-channel strategy. In particular, around customer self-service. After all, offering something like a chatbot can be a game-changer – as long as it leads to a positive experience.

What happens if I have legacy contact centre solutions?2021-09-28T15:31:36+00:00

We regularly help customers successfully manage the switch from office to remote working. For example, installing softphone technology though your agent’s browsers. With nothing more than a headset and stable internet connection.

What do I need to consider if I want to migrate to a cloud contact centre?2021-09-28T15:32:13+00:00

We can help you decide which elements you need, and what sort of internet connection you’ll need. We can also recommend solutions for remote and hybrid contact centres – connecting workers, partners, or customers.

What do you offer around contact centre compliance?2021-09-28T15:32:48+00:00

We offer a range of contact centre voice, data and network solutions to support you with compliance and governance requirements. These range from PCI, GDPR, MiFID II, and other FCA rules and regulations.

Can I run contact centre services such as live chat and video?2021-09-28T15:34:44+00:00

Certainly. We can make sure these are part of your integrated platform, and easy to connect or upgrade.

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