Customer excellence.
Our business for 25+ years
Customers from local companies to the UK’s largest e-tailers. Delivering any hosted phone system and contact centre platform, built around your strategic aims. Whatever your Customer Service needs, we have the capabilities, experience, and technology to make it happen.
A platform for customer loyalty through any phone system
The rise of omnichannel brings new opportunities for Contact Centres. Modern platforms need to communicate on customers’ preferred channel choices. Enabling you to give the personal touch with customers – at scale. Naturally, omnichannel contact centres need to be phone platform-agnostic and work with any hosted phone systems and collaboration platforms. That’s why we specialise in delivering contact centres that work with Microsoft Teams, Wildix, Mitel, Horizon or any other platform.
Call recording for quality assurance – we’ve got you covered
As customer journeys become more diverse, the importance of call recording grows in many areas. For example, quality assurance, staff training, or for fulfilling compliance. Also for insights, and gathering unfiltered feedback. That’s why you can choose solutions that offer all these advantages. They work with all hosted phone systems, Microsoft Teams, collaboration platforms and integrate with your Contact Centres. What’s more, these are built for financial services-level compliance, for example MiFID II and also GDPR.
PCI Compliant Payments
Mapped, stored, and secured. That’s how Arrow’s PCI compliance payment systems work for you. Helping you take customer payments quickly, easily and to PCI SSC requirements. Of course, these systems work with your chosen system, platform, or solution (which we can advise you on).
Wall boards for real-time performance improvement
Looking for ways to improve customer experience, boost performance, and meet call handling SLAs? Inject live reporting and real-time results into your call centre environment. Explore a range of in-depth wallboard options, fully integrated with your systems. Get the big picture for performance and productivity, even when your agents are working from home.
FAQs
Alongside the hardware and networks, we’ll recommend you the right infrastructure to support your omni-channel strategy. In particular, around customer self-service. After all, offering something like a chatbot can be a game-changer – as long as it leads to a positive experience.
We regularly help customers successfully manage the switch from office to remote working. For example, installing softphone technology though your agent’s browsers. With nothing more than a headset and stable internet connection.
We can help you decide which elements you need, and what sort of internet connection you’ll need. We can also recommend solutions for remote and hybrid contact centres – connecting workers, partners, or customers.
We offer a range of contact centre voice, data and network solutions to support you with compliance and governance requirements. These range from PCI, GDPR, MiFID II, and other FCA rules and regulations.
Certainly. We can make sure these are part of your integrated platform, and easy to connect or upgrade.
