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Cloud telephony solutions for all your communication challenges

For cutting-edge telephony and contact centre technology, organisations choose Arrow. Our cloud telephony and networks expertise (for SMB to enterprise) come with rock-solid performance, reliability and business-critical uptime. Every time.

Cloud Telephony2021-11-08T20:36:11+00:00

Customer excellence.
Our business for 25+ years

Gamma Platinum Partner
Wildix logo

Wildix works directly from your browser on any device and includes collaboration tools such as chat, video conferencing, file sharing and a long list of integrated contact centre functions.

Like Arrow, Wildix has a proven history of improving customer service delivery, sales productivity and employee engagement.

The Wildix solution is hosted on AWS, uses a native encryption system, with no separate SBCs or VPNs. This provides the high levels of resilience and security demanded by the UK’s leading companies.

Multi-national, whole company, enterprise-grade collaboration and communication solutions.

Mitel’s MiCloud Flex is an enterprise-grade cloud business phone system. It’s hosted in Mitel’s own data centres for when uptime is critical and complexity can’t be a barrier:

  • 99.999% SLA performance for core voice
  • Audio and video conferencing
  • Advanced collaboration tools
  • Omni-channel contact centre
  • Advanced analytics and reporting
  • Compliance recording for MiFID II, GDPR, PCI-DSS, among others

Ideal for multi-national companies and those demanding the highest performance

Arrow has been installing and managing Mitel systems for over 20 years and currently looks after 15,000+ users

Mitel MiCloud Flex

For UK-headquartered companies demanding uptime, quality and flexibility.

Along with unified, scalable, end-to-end collaboration from an enterprise-grade solution.

The best way to guarantee your quality of service is for us to manage the entire solution.

Scala combines Mitel’s latest build and feature set with Arrow’s own data centres for your complete cloud solution.

The recently upgraded Scala platform is replicated in Arrow’s twin data centres for geographical resilience and includes:

  • Mitel Link to Teams
  • PC Client and mobile app
  • Contact centre and call analytics
  • CRM integrations
  • PCI-compliant payments
  • MiFID II-compliant call recording
  • Attendant Console
  • 200+ enterprise calling features

Ideal for UK-based enterprise customers requiring purpose-built technology you can rely on.
Arrow was the first to launch a Mitel cloud solution over 10 years ago and has led the market since that time. We are a Mitel Platinum partner.

Scala

For fast-moving, agile, flexible, value-seeking, enterprise companies. The all-in-one solution for staff and contact centre customers.

Wildix is your all-in-one, enterprise-grade, web-based, phone, collaboration and video conferencing solution. It’s fast to set up, flexible and is competitively priced.

You get all the flexibility of:

  • CRM and ERP integrations
  • Contact centre functionality and Wall Boards
  • Call Recording
  • PCI-compliant payments
  • Complete company collaboration and video conferencing
  • Live audio and video chat for your website
  • 100+ advanced cloud telephony functions
  • 5 Year warranty on all hardware
  • Hosted in AWS
  • 1.8m+ customers including government departments
  • Arrow is a Wildix Platinum Partner
Wildix

Your all-in-one phone, collaboration and video solution for SMB and mid-market customers.

Designed for flexible business collaboration. Swift works directly from your browser. Use on any device, with collaboration tools such as chat, video conferencing, file sharing and much more.

  • Work on any device, from anywhere
  • Fast deployment and 5-click new user setups
  • Easy tariff bundles including unlimited UK calls
  • Enterprise-grade hosted phone system
  • Internal and external video conferencing, screen sharing and chat
  • Contact centre functionality, reporting and wallboards
  • CRM integrations and call recording
  • 5-year warranties on all hardware
  • All run through your device’s browser
Swift

About Us

With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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FAQs

Can you help with VoIP telephony and my ISDN connection?2021-09-24T11:35:30+00:00

The ISDN switch-off means Session Initiation Protocol (SIP) trunking is a reliable route for companies to stay connected to the Public Switched Telephone Network (PSTN). We can support your company with options that include using SIP trunks on your phone system, or VoIP with a cloud telephony service.

How robust are the enterprise cloud telephony solutions?2021-09-24T11:35:01+00:00

Naturally, cloud’s capabilities are little use if you don’t also have enterprise-grade reliability and connectivity. That’s why your instance is hosted in dedicated data centres, for advanced resilience, scalability and uptime.

Does the cloud telephony services include adding telephony to Teams?2021-09-24T11:34:39+00:00

Yes, as a Platinum or Gold partner we specialise in giving enterprise-level integration to Teams. Screen sharing, file sharing, video conferencing – all the features you need to collaborate and be productive.

What size businesses can use your hosted IP telephony?2021-09-24T11:34:15+00:00

We currently support many thousands of users, from SMBs through to large, complex and distributed organisations. Support services are equally diverse, with access to Gamma Horizon and Scala cloud platforms, hosted data centres, and of course a full suite of IT, Telecoms and networks capabilities.

Do you offer enterprise-grade computer telephony integration?2021-09-24T11:33:43+00:00

Yes, part of our service can include integrating your cloud telephony with your business applications. For example, your CRM integrated with your contact centre, giving your agents real-time intelligence to enhance customer experience and insight.

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