Cloud Technologies

Find out why a cloud contact centre is a great solution for businesses of any size in today's demanding comms environment.

Ensuring that you have a good solution for securely storing, accessing and deleting call recordings is vital to maintaining GDPR compliance for your communications.

Contact Centre monitoring is essential for any business if they are to deliver the best possible customer experience.

Thanks to the Swift WebAPI and TAPI, businesses can integrate the Swift PBX with applications such as CRM, ERP or Web application software through Javascript.

Desk Phones, Headsets and Meeting Room technologies are among the modern hardware assets every business needs.

Swift by Arrow ensures workers can collaborate effectively regardless of where they are or what device they're using. Here's how.

Flexibility, visibility and full control are essential aspects of any good communications service. Find out how Swift by Arrow offers all these benefits to small business users.

Swift by Arrow's WebRTC Kite feature lets you easily transform your website into a contact centre to keep up with changing customer demands.

Swift by Arrow combines the key features of multiple communications tools into one easy-to-use product. Find out why this is the future of business communications.

Making a cloud migration is a big step, but choosing the right partner can ensure the process goes as smoothly as possible.

Moving to the cloud can be a complex undertaking, but with the right help, you can choose the path that's best for your business.

A new study by Gartner has found three-quarters of databases will run in the cloud by 2022.

New research warns that security practices in many enterprises are not keeping pace with growing cloud adoption rates.

Cloud computing promises to offer a wide range of benefits to businesses of all sizes, with the potential for reduced costs, faster time-to-market and improved support services among the most common reasons cited for making such a migration.

Google has sought to increase the quality of services it offers to its cloud users with the $2.6 billion (£2.05 billion) acquisition of data analytics firm Looker.

Gmail, YouTube and Snapchat were among the services affected by a Google Cloud outage at the weekend.

Security concerns are leading many firms to move PII data away from the cloud - but this may not help unless they take key steps to manage their information.

More than a third of spending on cloud computing is being wasted, a new report has revealed.

A new survey from Cisco has revealed investments in cloud-based security tools are on the rise as confidence grows in these solutions.

Firms will significantly increase their spending on cloud solutions this year, as businesses become more digitally-focused.

Many businesses in the UK are adopting multiple cloud services to better manage their IT environment, a new report finds.

The UK places sixth in the EU for cloud adoption, but still has less than half of businesses using the technology.

More firms are looking towards hybrid cloud deployments as recognition grows that public-only models are not the panacea that some had hoped.

More than half of firms running VMs in the cloud do not have effective visibility into the data they store and process on this platform, a new survey finds.

Some 84 per cent of firms in the EMEA region have adopted cloud tools, but more than half still fail to put in place basic security measures.

Google has announced a range of prepackaged AI tools to be delivered via the cloud.

Research by IDC claims many businesses are shifting workloads away from public cloud services in favour of private and on-premises solutions.

Cloud computing is set to become so ubiquitous that the term will disappear from use by 2025, many IT professionals believe.

Hackers are increasingly targeting enterprise cloud infrastructures as more businesses move their operations to cloud environments, a new report reveals.

Businesses are increasingly adopting multi-cloud strategies, while more than half of companies are also moving applications to the public cloud.

Very few European organisations have managed to establish a multi-cloud strategy, according to a new study.

A new data center solution for the 5G era has been launched by Nokia, supporting industry automation and consumer applications.

Ministers have announced they plan to create a large-scale, citywide testbed for wireless 5G infrastructure.

Local authorities are incorporating more hybrid cloud models to work around legacy IT systems, according to a new report by Eduserv and Socitm.

IT decision-makers are considering making cloud authentication as simple for their employees as it is for consumers, according to new research.

Ericsson has unveiled its Accelerator Marketplace, a major new platform to enable service providers to maximise the potential of the Internet of things.

The worldwide cloud infrastructure market grew by 45 per cent in 2017, with Amazon Web Services maintaining its position as market leader.

Some 94 per cent of workloads will be processed by cloud data centres by 2021, with increasing use of applications responsible, according to the Cisco Global Cloud Index.

NHS Digital has confirmed that the public cloud is safe to store patient data in, provided organisations follow the guidance it has set out.

Cloud IT revenue rose by 25.5 per cent in the year to Q3 in 2017, coming in at $11.3 billion, according to the International Data Corporation.

Research has found that IT departments are often unaware of the total cost of their public cloud expenditure due to the complexity of obtaining the service.

2018 will bring a number of developments for the cloud, including wider adoption of multi-cloud environments and greater consolidation, as well as more threats.

83 per cent of workloads are expected to be run in the cloud by 2020, with digital transformation the biggest driver of public cloud engagement, according to a new report.

The International Data Corporation has predicted that the global ‘whole cloud’ market will reach $554 billion in revenue by 2021, more than double the 2016 level.

New research has found that businesses are faced with more choice when it comes to multi-cloud products, but this creates more complexity.

A new survey of IT leaders has found that the majority of businesses plan to move more of their workloads to the cloud in the next two years.

IDC has revealed that the global public cloud services market showed strong growth in the first half of 2017, registering revenue of $63.2 billion.

The world’s leading cloud providers saw significant growth in the third quarter of 2017, with Microsoft and Google proving to be particularly successful.

With cloud adoption increasing among businesses, it is vital that organisations know how to keep the information they store within it secure.

AI has been highlighted as the next major application for cloud computing technology.

A new study has revealed many businesses are not doing enough to protect their cloud computing operations from security threats.

The global infrastructure as a service (IaaS) public cloud market grew from $16.8 billion in 2015 to $22.1 billion in 2016, according to research from Gartner.

A new report has found that the Internet of Things (IoT) is a significant focus for businesses, with 54 per cent of enterprises already having at least one in place.

Intel has announced its 5G Mobile Trial Platform will be the first to support the 5G non-standalone new radio standard when it is finalised in December.

A new report has found that cloud market consolidation presents both benefits and risks to businesses, highlighting supplier lock-in as a particular threat.

Ericsson has announced the launch of new Internet of Things services, which will allow service providers to address the deployment of IoT devices.

A new study has predicted that the world will see an increase in the number of cloud-native apps by 2020 - rising from 15 per centto 32 per cent.

Vodafone has announced it has been preparing its networks for Narrowband Internet of Things (NB-IoT) with partner companies around the world.

It is expected that spending on the cloud will catch up to that of data centres in the near future, according to Mary Meeker’s latest Internet Trends Report.

Microsoft has announced the release of Azure IoT Edge, which aims to make it easier to securely distribute cloud intelligence locally, and can run on Windows and Linux.

A new report has predicted that the cloud security market will reach $12.7 billion by 2020, driven by increasing adoption of Bring Your Own Device policies and the Internet of Things.

Organisations are spending less on traditional data centres as they increasingly choose to invest in the cloud, according to the Gartner Worldwide IT Spending Forecast.

Huawei and GE Digital have partnered to launch the Industrial Cloud-based Predictive Maintenance Solution, which will help companies reduce costs and drive innovation.

Nokia has announced it will leverage its business modeling and 5G Acceleration Services to help operators and companies identify the benefits of deploying 5G.

Predictions suggest that cloud computing is set to grow over the next few years

A team of researchers have developed a new concept called fog computing, which could offer users better security measures than the cloud.

Nokia is set to expand its number of optical products to aid operators in building end-to-end cloud service delivery networks, allowing them to scale their networks.

When a business allows its employees to work remotely or implements a Bring Your Own Device (BYOD) policy, certain apps and software will make things easier.

IT security professionals think the Industrial Internet of Things will suffer more cyber attacks in 2017, according to a new survey by Tripwire.

Public cloud adoption has risen from January 2016 to the same month this year, but overspending on the cloud has been underestimated by enterprises, according to new research.

Organisations who trust the cloud outnumber those that don’t by two to one but fears about security remain, according to a report by Intel.

A new survey has revealed that most UK workers don’t know about the upcoming GDPR, which will impose fines for companies affected by data breaches.

A study has found that cloud-savvy firms drive more revenue and competitive advantage.

Nokia has revealed that large companies can save up to one-quarter on their IT costs by moving to a private cloud infrastructure.

A new report has revealed that the EMEA region’s infrastructure spending on the cloud reached £1.2 billion in Q3 of 2016.

techUK has issued a set of principles for the Internet of Things, which is intended to build trust in innovations.

The cloud will likely see increased adoption in 2017, with businesses embracing it for various reasons.