Challenger bank Atom recently became UK’s first digital-only bank. It has no branches or vast call centres. All contact is via an app, through which customers are able to talk to what started as a 30-strong service team.Starting with a blank sheet when it came to choosing its communications. The bank [...]
Plexal collaborates with Arrow’s Audio Visual and Video Conferencing Solution for their Technology Innovation Space. About Plexal: Plexal is a world-class innovation destination for technology entrepreneurs and corporations located at Here East in Olympic Park, London, the 68,000 sq ft space offers technology start-ups and scale-ups a range of flexible [...]
4MS Network Solutions is an IP Communications and network services business. Established in 2007, the company has a proven track record for full lifecycle IP communications project services and operational support services. The Challenge 4MS were looking to form a partnership with a company capable of helping deliver connectivity services [...]
Wickes is one of the UK's favourite home improvement retailers. Having opened its first store in 1972 it now operates from over 200 across the UK. The Challenge Wickes was already using headsets throughout its stores and having seen the efficiencies and increase in service quality to store customers they [...]
Business in the Community (BITC) is part of the HRH The Prince of Wales’ Responsible Business Network. BITC is a business-led charity with more than 30 years' experience and currently employs around 400 staff working in offices across the UK and Northern Ireland. The Challenge BITC was seeking to reduce [...]
La Sainte Union was founded in 1861 and is a voluntary aided Catholic comprehensive school for girls aged 11-19 and boys in the Sixth Form. Requirement La Sainte Union School had an outdated phone system with very limited functionality and basic handsets. School staff were unable to transfer calls between [...]
Associated British Ports is the UK’s leading ports operator with a network of 21 ports employing over 2,200 staff.
With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.
Savings through automation, scale, improved service. We’ve got that covered. But the true value comes with empathy, through empowerment, collaboration. It’s connecting people that drives us forward. It’s people that make tomorrow happen.