Cross-industry, compliance-assured, call recording solutions
When you work with us, you instantly gain 25+ years of expertise and experience. That’s how you can be sure your call recording solution seamlessly integrates with your telecoms platform. Freeing you to focus on what drives revenue, rather than on what components connect to which network.
Deliver a memorable customer experience at scale
You can seamlessly capture, archive, organise, play back and share voice recordings with our interaction recording solutions. Gain in-depth insight into your “voice-of the-customer”, uncover ways to improve the customer experience, and monitor employee performance to meet business objectives
- Minimising liability risk and ensuring regulatory compliance
Tools to document every client transaction - Boosting operational efficiency
Sharing information quickly, seamlessly and securely – without the need to transcribe - Identifying trends taking place within your business
Anticipating and resolving systemic issues with people or processes - Increasing revenues
Sharing and promoting effective sales techniques
Call recording for compliance records
Choose from a simple call recording roll-out as part of a hosted phone solution. Or gain a bespoke solution for complying with your industry’s regulation, such as MiFID II, PCI, or HIPAA
- Detect emotions within customer conversations
Harnessing the power of sentiment analysis - Verify whether your calls are meeting compliance requirements
Using advanced keyword spotting and speech analytics - Secure and protect call records
Managing built-in retention policies, permission levels, enterprise-grade encryption, with audit trails
Collaboration as a Service
Arrow gives you integrated solutions that prioritise interoperability with your productivity. This means you get a customised single platform for your call recordings, with configurations and maintenance carried out through a single pane solution. Naturally, this gives you all the functionality needed to meet your compliance requirements.
- Recorded interactions viewed by authorised employees only
Security with Single Sign-On and role-based access - Prevent unauthorised data loss
Sensitive data is hidden and encrypted - Define recording profiles to meet internal and external policy requirements
Archive recorded sessions to separate storage locations
FAQs
Our call recording software can be customised specifically to meet PCI Security Council standards around security management, policies and procedures. We can also provide the network infrastructure to support your compliance obligations.
We specialise in supplying solutions for the strictest regulatory environments, which may include PCI, HIPAA, MiFID II, GDPR. These are for clients with specific requirements around storing, deleting and accessing call recording data.
This is where incoming calls are matched to the agent or department that can best solve the caller’s query. We can enable ICR for omnichannel strategies, so routing queries from social and digital channels as well as voice.
This involves listening to conversations between a caller and an agent. Managers may want to check that standards are being kept, or a colleague may need to step in to support or add extra information.
Yes. Our solutions enable you to store up to 50,000 minutes of MP3 audio, with options to integrate with platforms built for compliance around the likes of GDPR.
