Challenger bank Atom recently became UK’s first digital-only bank. It has no branches or vast callcentres. All contact is via an app, through which customers are able to talk to what started as a 30-strong service team.Starting with a blank sheet when it came to choosing its communications. The bank had two offices in Durham and an office in London, between which seamless communications was essential in order to deliver the new app-only services.
The Arrow solutions chosen by the new bank included our cloud telephony service Scala , our Mitel MiCollab collaboration suite, call analysis and call recording. Atom also chose our audio conferencing service and cloud-based video conferencing service, which can be used both on desktop PC’s and via dedicated room systems in each location.
With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.
Savings through automation, scale, improved service. We’ve got that covered. But the true value comes with empathy, through empowerment, collaboration. It’s connecting people that drives us forward. It’s people that make tomorrow happen.
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