But whether you’re responding to employee demands or building greater resiliency to better prepare your firm for any future shocks, your communications and telephony systems need to be a top priority if you’re developing a hybrid workplace.
For many firms, it was only when the first lockdown hit that they realised just how inflexible their existing solutions were. When it came to phone systems in particular, getting these set up for a more remote way of working proved difficult or even impossible.
For some, this meant they had to manually divert calls and have employees take physical handsets home with them. Others, however, found themselves facing even more difficulties.
The Recruitment and Employment Confederation (REC), for instance, found itself having to direct inbound calls to a voicemail service, where callers could leave a message and wait for an agent to pick it up and get back to them.
This had a major effect on productivity, so when the first lockdown lifted, the organisation turned to Arrow for help ensuring that in the future, they would have a system that allowed them to continue working remotely without disruption.
Work anywhere, move anywhere – The REC’s Case Study
However, such solutions don’t just enable people to work from home easily. These tools also make it much more straightforward to reimagine the office space for the world of hybrid working, which in many cases will be smaller and more flexible than in the past.
In this environment, fixed desks with physical handsets attached may be less common, while spaces such as hotdesks and meeting rooms will become more important as the office becomes more of a social space and collaboration hub, rather than a location for solo activities.
This is another advantage for the REC, with the firm’s chief operating officer Richard Charnock explaining: “The only thing we need to think about is broadband speed rather than telephony because we just take it with us.”
With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.
Savings through automation, scale, improved service. We’ve got that covered. But the true value comes with empathy, through empowerment, collaboration. It’s connecting people that drives us forward. It’s people that make tomorrow happen.
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