Voice communications are still an essential part of life for every firm. Whether it’s keeping in touch with colleagues in other locations or maintaining a contact centre that ensures customers can quickly get the help and support they need, phone systems still have a vital role to play.
For many firms, one of the biggest issues with older phone systems is their lack of scalability and flexibility. For instance, if you’re looking to move location or open a new office, legacy systems can be complex and costly to pick up and move around.
When it comes to extending capacity, you may also find your options are limited. It often won’t be possible to simply add users on a per-seat basis as your business grows. This can leave you facing a decision between high costs for adding blocks of capacity, or leaving your customers frustrated by sticking with a solution where there are too few lines to cope with the volume of calls.
2. It’s costing you money
Next, there’s the matter of cost. For starters, actual call costs for outdated legacy systems can often be higher than those offered by a more modern IP-based solution. This may not be the case for every firm, but if you’re working internationally, for example, the expenses can quickly add up.
Another issue is maintenance. This is especially true for older systems that are officially past their end of life. As some compoments are less reliable as they age, it also means that when you do have problems, they’re harder to fix. Spare parts may be difficult to come by and in some cases, you may even find it tricky to locate engineers who still have expertise in outdated systems. This means longer downtime and more lost business.
3. It’s harming your productivity
A third major issue is how it affects your efficiency. For instance, with more employees expecting to work from home on a regular basis, you’ll need a telephony solution that’s easy to pick up from anywhere. If workers have to spend time on complex rerouting processes – or even find they have to turn to other solutions to keep in touch – this wastes time and effort.
Elsewhere, older systems often can’t give you full oversight of your activities. If you lack essential reporting and analytics features, you won’t have the insight you need into which parts of your operation are working well and where improvements need to be made. This leaves you in the dark when it comes to planning strategy, training or future upgrades.
Having an up-to-date voice solution that offers all this data and can be easily controlled from a central location lets you take back control of your comms, react more quickly to the evolving needs of your business, and save money.
If you’re still unsure whether or not the time is right for you to upgrade your phone system, complete our new Phone Migration Checklist to see how many common issues you’re facing and whether you could benefit from a modern, unified comms solution with next-generation voice features.
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