Professional Services

Let us help you to choose the most appropriate and cost effective solution for your business needs today

Do you:

Need advice on how best to migrate from a legacy telephone system to a converged IP solution?
Know how best to implement a mobile Bring Your Own Device policy?
Want a job scheduling application that can be used by your field-based engineering team?

Call us on 0330 440 4444 and talk to one of our support specialists.

Our engagement model is based on the following phases:

Evaluation – understanding your requirements, key stakeholders, project scope and objectives, initial cost estimates, outline timeframes, define the success factors.
Commitment – mutual agreement on how the project will be performed, to include final objectives, scoping and a finalised quotation.
Engagement – delivery of the project and sign-offs of completion against scope and objectives.
Review – measure the performance of the project, performance against success factors and identify further opportunities for engagement

Recent Consultancy Projects have included:

A consumer electronics company who needed to enable their existing system to support overflow space in their new building. Arrow identified issues with their equipment which was close to the end of life and recommended a phased migration to a new IP PBX. The solution enabled inter-site dialling, hunt groups, busy lamp field handover, and the client was able to phase the acquisition of new handsets too, thus reducing their capital expenditure.

Developing a policy governing personal use of business mobile devices. The solution took 3 months to develop and was then tested and deployed over 3 months. The client has been very impressed with the solution and the savings realised as a result of the 15-20% reduction in personal usage that has occurred.

Developing a ‘Bring Your Own Device’ policy for a client who approached Arrow for advice. The policy was produced for review within 2 weeks of the initial meeting. Arrow had to take into account a number of factors, such as what happens if an employee loses their phone, IT rights to the data on the phone, privacy expectations, data usage, re-charging etc.

Assisting a Purchasing Manager in producing an RFP for telecoms services. Arrow advised the client on the best method for obtaining responses to enable easy evaluation of the overall costs between bidders. Arrow also advised on how to identify potential hidden costs and best practice for SLA generation.

Automating a contractor’s workflow around the dispatch of jobs to a field engineering force. Arrow provided advice on different solutions and helped the customer with the correct solution for their needs. The customer was able to demonstrate rapid ROI through the reduction in job completion to invoice cycle time.

A major retail chain had lost track of its current inventory of lines within stores. Arrow cleansed the inventory and provided recommendations. Arrow obtained data from the customer from 3 different sources and assimilated it, de-duplicated and validated it against Openreach data. Arrow created a standard naming convention that could be applied across all stores and used another data source to add store ID’s to the database. Site visits were completed where required to further clarify the inventory on each site.

A multi-site distribution company had a problem in measuring the performance of their depots from a call-handling perspective. Arrow engaged with the client to identify a range of potential solutions, however taking into account a HQ location move, Arrow identified the opportunity to replace the legacy equipment. A phased project plan was concluded to initially roll out the new system to HQ and deploy an MPLS network to link all sites for voice communications. The client then had a single call management tool that could report on performances across all sites, as well as the ability to transfer calls between sites over the network and present the depot numbers when making calls out from the central telemarketing team.

For more information, call us on 0330 440 4444 or complete our short enquiry form.