Hosted Telephony

A powerful, flexible, cost effective telephone solution for your business

The Inclarity hosted telephony system from Arrow gives you all the benefits of a traditional office PBX telephone system combined with the flexibility and cost effectiveness of a hosted VoIP solution.

Access is provided via a managed internet connection, supplied by Arrow, and multiple sites can be configured to suit each environment.

Lower total costs

With free calls between sites, lower call and line rental costs and no expensive maintenance contracts, a hosted VoIP solution not only saves you money bit also gives you a predictable monthly bill to help your budgeting process.

Reliability

The Inclarity solution resides on a highly resilient and secure architecture with built in redundancy at all levels of hardware and software. This ensures equivalent availability to traditional core PSTN networks.

The hosted solution is housed in a carrier class, secure data centre where we manage upgrades and reliable power so that your service is always available.

Scalability

The Inclarity solution can expand or contract to accommodate projects, marketing campaigns or seasonal fluctuations. Sites and features can be easily added or removed with limited financial penalty.

Flexibility

For organisations with multiple sites and remote workers, Inclarity provides easy call management and flow. Receptionists are able to answer and transfer calls to and from any site at the click of a mouse. Hunt groups, voicemail, Auto Attendant and other advanced call-handling options are all managed via a simple easy to use web browser.

Wherever you go, the phone and all its features follow you. Your employees can work from the office, home or even whilst travelling.

Business Continuity

Unforeseen circumstances are easily managed with Inclarity’s hosted VoIP solution. In the event of disruption calls can be easily re-routed to alternative locations with immediate effect and businesses can continue to operate normally with no loss of income.

Audit and consolidate your current telephony

As an experienced PBX service provider we can help you audit your current telephony infrastructure at no extra cost or commitment.

Arrow can arrange to port your existing phone numbers or help you choose new ones to suit your business needs.

If you have several telephone systems across multiple sites, we will maintain each one whilst we work with you to transition to a full hosted VoIP solution across your whole business.

A unified set of services to all employees, lower costs and predictable bills are all easily achievable and will make a huge difference to your business.

Getting more from your telephone system

In addition to the standard features like Call Divert, Call Hold, Transfer, CLI Presentation, Out of Hours messaging and speed dials to mention just a few, Inclarity’s hosted telephony includes a range of additional services.

Call Centre Solution

The call centre solution enables you to provide a superior service to your calling customers.  Fully scalable with simple to use web tools, features include:

• Hunt groups
• Real time call recording
• Agents have real call control and can easily forward, hold, conference and escalate calls when required.
• Calls can be answered automatically, integrated with Outlook and various CRMs offering you click-to-dial capability as well as screen pop ups.
• Real time and historical reports include agent availability, call duration, login and logout actions.
• Advanced reports show caller activity like call abandonment rates, the average time to answer, wait time, and call duration.

Softphone

A software client loaded onto a PC or laptop allowing the user to make and receive calls with the same functionality as a standard IP desk phone.

Mobile client

The mobile client is compatible with Apple and Android smartphone operating systems. Subscribers are able to use their mobile phone as their hosted device, either in the office at home and or in Wi-Fi areas, enabling free or cheaper calls.

The application allows the user to determine the appropriate network (WLAN or GSM) over which to make the call. This not only keeps costs to a minimum but allows the user to share one unified voicemail box and provides a single CLI when calling out.  The mobile client also allows the user to keep all of the features available on their office phone (e.g. call transfer, divert and extension dialling).

Call Recording

The Inclarity solution provides a versatile and fully scalable service with no set-up costs and total flexibility in terms of which lines and how many calls are recorded.  It is also PCI and FSA compliant.

A web based portal allows you to access and search on any set of call attributes.  The calls are stored on the website for a 30 day period but capacity is not a problem as they can be exported in a .wav format, e-mailed from the portal or archived for as long as needed.

Another great benefit of the call recording solution is that it is subscriber based so can be added and removed from users as required.

With no large upfront equipment costs and full support for remote workers, a hosted call recording solution provides total flexibility.