Mobile FAQs

If you’re struggling with any of the settings on your phone then the answer might be on this page. We’ve put together some commonly asked questions to help you with your phone.

Of course, if you don’t find the answer here, call us on 0330 440 4444 and speak to our Customer Service team.

Tips to Avoid Bill Shock

Mobile data usage is soaring, find out why and how to avoid bill shock

How to avoid bill shock on your Android, iPhone or iPad mobile devices.

Useful Tips

Voicemail set up guide for O2
Voicemail set up guide for Vodafone

BlackBerry®

Back up and restore your data
Device unlocking steps
Disable calendar notifications
Firmware upgrade with Desktop Manager v6.0
Remove and add email account
Using mobile internet to tether a BlackBerry
Set up Wi-Fi
Using Bluetooth
v4 BIS Email O2
v4 BIS Email Vodafone
v4 Find PIN and IMEI
v4 Register on Network
v4.2 Manual Roam
v5 BIS Email O2
v5 BIS Email Vodafone
v5 Find PIN and IMEI
v5 Manual Roam
v5 Register on Network
v7 Find PIN and IMEI
v7 Manual Roam
v7 Register on Network

 Android

Adding an email address
Disabling Background data
Edit APN Settings – O2
Edit APN Settings – Vodafone
Sony Ericsson X10 2.1 upgrade

 Nokia

Back up and data restore
Manual roam on a series 40
Manual roam on a series 60
Restore phone back to Factory Settings
Setting Internet and MMS settings on a Series 40
Setting Internet and MMS settings on a Series 60 Symbian